Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Novato crews are already moving. Hirex Water Damage sends licensed technicians straight to your Novato address with extraction equipment already loaded and running.
Too many Novato, CA families have called a big national number only to get bounced through hold music before a random subcontractor shows up hours later, so Hirex Water Damage built its Novato operation differently. Every technician on our Novato roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Water Damage Repair in Novato isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Novato, CA, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in a Novato, CA warehouse rather than out of state, we're not waiting on a supply run before we can start extraction.
Talk to a Novato property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one Novato call at a time.
Water damage doesn't always look dramatic at first — some of the costliest Novato jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call our Novato team and get a straight answer on how urgent it is.
We size the Novato response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Novato property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For Novato homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
For commercial Novato accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a Novato job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
On top of standard drying, our Novato crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Because our equipment cache sits inside Novato, CA, most Novato calls see a technician on-site in under 60 minutes.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
Final moisture readings have to hit dry-standard before we consider a Novato job done, and getting there again is on us, not you.
A short call with our Novato dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
A licensed technician heads to your Novato address with extraction and drying equipment already loaded.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
Our Novato technicians use moisture meters at the start and the end of every job, and the final number has to hit the dry standard before we leave. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your Novato paperwork, not just mentioned over the phone. We try to send the original technician back for any follow-up so you're not re-explaining the job to someone new.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." — Marcus T.
"The drying logs they left behind actually made sense — I could see the numbers dropping every day until it was done." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Sewage backup is not a fun call to make, but the crew treated it professionally and explained the whole containment process." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Local staging inside Novato, CA typically gets a Novato technician on-site inside an hour or two, depending on traffic and time of day.
We always quote first. You'll see a written estimate for the Novato job before any drying equipment starts running.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7 for Novato properties.
Yes, we document everything with photos and moisture readings and can communicate directly with your adjuster.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
Blackwater and sewage response is a core part of what our Novato team does, not a job we sub out.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
Yes, we regularly respond to commercial and multi-unit losses in Novato, including retail, restaurants, and office space.
Most Novato residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Quick extraction and drying in Novato significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
Our Novato guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
Our Novato coverage extends through the zip codes shown here and into nearby Novato, CA communities.
Beyond Novato itself, our coverage extends across nearby zip codes, with additional Novato, CA crews available for large-scale or commercial losses. If your address falls inside or near Novato, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Novato, Novato, CACall now and speak with a real Novato dispatcher, not a national call center.
Call +1-844-833-1325