Pipes don't wait for daylight to fail, and our Novato dispatch team doesn't wait for morning to respond. Hirex Water Damage sends licensed technicians straight to your Novato address with extraction equipment already loaded and running.
Hirex Water Damage started because homeowners in Novato, CA kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our Novato roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our senior technicians are IICRC-certified and have worked everything from a clean supply-line break to a full sewage backup, so Water Removal in Novato isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Novato, CA, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside Novato, CA so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Anyone in Novato who has had a supply line fail overnight knows the real cost isn't the leak itself, it's how long the standing water sits before someone with the right equipment arrives. That's the gap Hirex Water Damage was built to close, one Novato call at a time.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see in Novato started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Novato dispatcher will give you an honest read on urgency, not a sales pitch.
We size the Novato response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Novato property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side in Novato, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
For commercial Novato accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a Novato job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
We apply antimicrobial treatment during every Novato drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Local staging inside Novato, CA means Novato response times usually beat the national average by a wide margin.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
We don't call a job finished until the moisture meter agrees, and if it doesn't, we return at no additional cost.
Tell our Novato dispatcher what's happening — we'll ask a few quick questions to send the right equipment on the first trip.
Our nearest available Novato crew is dispatched immediately with truck-mount extraction gear on board.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
Our Novato technicians use moisture meters at the start and the end of every job, and the final number has to hit the dry standard before we leave. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your Novato paperwork, not just mentioned over the phone. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." — Marcus T.
"They showed me the daily moisture readings so I wasn't just trusting a stranger's word that the house was dry." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Sewage backup is not a fun call to make, but the crew treated it professionally and explained the whole containment process." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Local staging inside Novato, CA typically gets a Novato technician on-site inside an hour or two, depending on traffic and time of day.
Upfront, written pricing is standard on every Novato job, not an add-on option.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7 for Novato properties.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on a Novato job as complete.
We regularly handle sewage backups in Novato using full containment, PPE, and EPA-registered antimicrobial products.
Cut power to the affected area if there's standing water near outlets, and avoid walking through it until our Novato tech confirms it's safe.
We scale crews and equipment for commercial Novato accounts and assign a dedicated project lead for anything beyond a single unit.
Typical drying time runs 3-5 days for a Novato home, though a job that sat unaddressed longer can take longer to fully dry.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Novato service, not an upsell.
Our Novato guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
See the zip codes and nearby cities listed below — our Novato crews cover that full radius.
Beyond Novato itself, our coverage extends across nearby zip codes, with additional Novato, CA crews available for large-scale or commercial losses. If your address falls inside or near Novato, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Novato, Novato, CACall now and speak with a real Novato dispatcher, not a national call center.
Call +1-844-578-1604