Pipes don't wait for daylight to fail, and our Novato dispatch team doesn't wait for morning to respond. Our Novato-based teams arrive with truck-mount extractors, moisture meters, and drying gear staged and ready to go.
We built our Novato branch after hearing the same complaint over and over from Novato, CA property owners — the "24/7" number that never actually answers. Every technician on our Novato roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Structural Drying in Novato isn't a side service we tacked on — it's the reason the company exists. Full liability coverage and Novato, CA licensing back every job we take, so you're protected from the moment our truck pulls into the driveway.
Our Novato, CA-based equipment cache means drying gear is already close by, not stuck in a truck three states away.
Talk to a Novato property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one Novato call at a time.
The most expensive Novato restoration jobs we run almost never started as a dramatic flood; they started as something small that got put off. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Novato dispatcher will give you an honest read on urgency, not a sales pitch.
Whether it's one bedroom carpet or an entire flooded commercial floor, our Novato crews scale the response to match the loss — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every Novato rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Once water is out, we bring in commercial air movers and LGR dehumidifiers, positioned using psychrometric readings rather than guesswork, with daily drying logs so you can see the numbers improving, not just take our word for it.
On the residential side in Novato, we handle the flood-cut, subfloor checks, and content pack-out so your home is ready to rebuild, with clear photo documentation at every stage for your insurance claim.
Novato businesses and property managers get a dedicated project lead, after-hours crews, and equipment scaled to square footage rather than a single-crew response — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a Novato job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
Every Novato job includes a preventive antimicrobial application, and if we spot conditions that need full remediation we tell you plainly instead of quietly hoping it clears up.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Our Novato, CA warehouse keeps drying equipment close, which typically puts a Novato tech at your door inside an hour.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
We don't call a job finished until the moisture meter agrees, and if it doesn't, we return at no additional cost.
Our Novato team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
The closest available technician is routed to your Novato property with equipment staged and ready.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
Every Novato job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
We put that guarantee directly on the Novato work order, not just in an ad. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"We had standing water from a burst water heater and the technician showed up before I even finished mopping the entry way." — Danielle R.
"The team handled every conversation with my adjuster — I never had to explain what psychrometrics meant to anyone." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"They worked overnight so our restaurant wasn't closed longer than it had to be. That mattered a lot to us." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Because our equipment is staged inside Novato, CA, most Novato calls see a technician on-site within 60 to 90 minutes of the initial call.
Yes — every Novato job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7 for Novato properties.
Yes, we document everything with photos and moisture readings and can communicate directly with your adjuster.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
Yes, our Novato crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Commercial response is a regular part of our Novato work — restaurants, offices, and multi-unit buildings included.
Typical drying time runs 3-5 days for a Novato home, though a job that sat unaddressed longer can take longer to fully dry.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Novato service, not an upsell.
We stand behind every Novato job with a documented dry-standard guarantee and a 30-day callback policy.
See the zip codes and nearby cities listed below — our Novato crews cover that full radius.
Novato is our home base, and our reach extends across Novato, CA through a network of staged equipment and on-call technicians. If your address falls inside or near Novato, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Novato, Novato, CAReach our Novato line directly and get a technician on the way today.
Call +1-844-234-5373