Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Novato crews are already moving. We dispatch Novato units carrying industrial extraction pumps, air movers, and commercial dehumidifiers already loaded on the truck.
Too many Novato, CA families have called a big national number only to get bounced through hold music before a random subcontractor shows up hours later, so Hirex Water Damage built its Novato operation differently. Every technician on our Novato roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our crew leads carry IICRC water restoration certifications and have logged real hours on Category 1, 2, and 3 losses, so Flood Damage Repair in Novato isn't a side service we tacked on — it's the reason the company exists. We're fully insured and licensed to work anywhere in Novato, CA, so you're protected from the moment our truck pulls into the driveway.
Our Novato, CA-based equipment cache means drying gear is already close by, not stuck in a truck three states away.
Anyone in Novato who has had a supply line fail overnight knows the real cost isn't the leak itself, it's how long the standing water sits before someone with the right equipment arrives. That's the gap Hirex Water Damage was built to close, one Novato call at a time.
Water damage doesn't always look dramatic at first — some of the costliest Novato jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
Recognizing one of these signs early is the difference between a contained repair and a gutted room, so call our Novato team and get a straight answer on how urgent it is.
From a single soaked bedroom to a commercial building with three flooded floors, our Novato teams are equipped to scale up or down — nothing gets a cookie-cutter response.
Our Novato units run truck-mount extraction pumps that pull thousands of gallons per hour, cutting standing-water time from days to hours. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Once water is out, we bring in commercial air movers and LGR dehumidifiers, positioned using psychrometric readings rather than guesswork, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in Novato, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial Novato properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Blackwater losses in Novato get handled under strict Category 3 protocol: containment, PPE, antimicrobial application, and documented disposal of contaminated materials.
Every Novato job includes a preventive antimicrobial application, and if we spot conditions that need full remediation we tell you plainly instead of quietly hoping it clears up.
We quote the job before equipment gets plugged in, so there's no surprise line item buried in the final invoice.
Local staging inside Novato, CA means Novato response times usually beat the national average by a wide margin.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
If moisture readings aren't where they should be at the end of the job, we come back and keep drying at no extra charge.
A short call with our Novato dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
The closest available technician is routed to your Novato property with equipment staged and ready.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
Every Novato job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every Novato work order we issue. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"The team handled every conversation with my adjuster — I never had to explain what psychrometrics meant to anyone." — Marcus T.
"They showed me the daily moisture readings so I wasn't just trusting a stranger's word that the house was dry." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Sewage backup is not a fun call to make, but the crew treated it professionally and explained the whole containment process." — Lena G.
"What they quoted up front is what I paid. No hidden equipment fees." — Sam O.
Because our equipment is staged inside Novato, CA, most Novato calls see a technician on-site within 60 to 90 minutes of the initial call.
Yes — every Novato job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Our Novato on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
Yes, we document everything with photos and moisture readings and can communicate directly with your adjuster.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type — a visual check alone isn't enough.
Yes, our Novato crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
We scale crews and equipment for commercial Novato accounts and assign a dedicated project lead for anything beyond a single unit.
Typical drying time runs 3-5 days for a Novato home, though a job that sat unaddressed longer can take longer to fully dry.
Quick extraction and drying in Novato significantly lowers mold risk, since spores need sustained moisture over roughly a day or two to establish.
We stand behind every Novato job with a documented dry-standard guarantee and a 30-day callback policy.
We cover Novato and the surrounding zip codes listed below, plus neighboring communities throughout Novato, CA.
Beyond Novato itself, our coverage extends across nearby zip codes, with additional Novato, CA crews available for large-scale or commercial losses. If your address falls inside or near Novato, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Novato, Novato, CAOne call gets you a Novato-based team, not a routed national queue.
Call +1-844-234-5373